Questions &
Answers

We create a wide range of graphics including social media posts and stories, YouTube thumbnails, business logos and branding packages, marketing flyers and brochures, presentation designs, email headers, web banners, and custom illustrations. Whatever visual content you need, we've got you covered.

It's simple: choose a package from our pricing page, submit your design brief with details about your project, and our team gets to work. You'll receive a first draft within the stated turnaround time. From there, we refine the design based on your feedback until you're completely satisfied.

By default, we deliver your designs in PNG, JPG, and PDF formats. If you need source files (PSD, AI, SVG, or Figma), just let us know in your brief. Higher-tier packages include source files as standard.

Turnaround depends on the complexity and your chosen package. Simple graphics are typically delivered within 24–48 hours. More complex projects like full branding packages may take 3–5 business days. Rush delivery is available for an additional fee if you need something sooner.

Absolutely. Every package includes a set number of revision rounds. Our Basic plan includes 2 revisions, Standard includes 3, and Premium includes unlimited revisions. We work closely with you until the design meets your expectations.

Yes. If we haven't started work on your design, you're eligible for a full refund. Once work has begun, partial refunds may apply depending on the stage of completion. Please review our refund policy for complete details.

The more detail, the better. At minimum, we need the type of graphic, dimensions or platform, your brand colors and fonts (if applicable), any text or copy to include, and reference images or styles you like. Don't worry if you're unsure — our team will guide you through the brief.

Yes. Once you've paid for and received your final designs, you own full commercial rights to use them however you wish. We may request permission to feature select work in our portfolio, but this is entirely optional and at your discretion.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger projects. All payments are processed securely through our payment partner.